We try to make sure that our customers get attention, information, quality and value! We always appreciate it when they take their time to let us know that we’ve done a good job. Here are some of the comments from our customers regarding their shopping experience with us. You may also want to see what our eBay customers have to say about doing business with us:
Our Customer Comments
Working with DeMesy was a pleasure. one of the smoothest transactions I've done in a while, and items were exactly as described. Can't wait to do business with them again.
Salah Katamish Cairo, Egypt
I am an extremely satisfied and relieved new customer! I just purchased one of your "slightly worn" YG Rolex Submariner watches. After doing do-diligence on your company which showed you to be a very reputable company with no evidence of misrepresneting your products or company I was content to give it a try. I was very nervous about purchasing such an expensive watch and having to wire the money for the total amount prior to receiving the watch. However, I took the gamble and have to say that it was a "flawless" transaction. Ryan was extremely professional and did exactly what he said he would do. If you are looking for an expensive watch at a great value then look no further than DeMesy. They are truly the real deal!
Hal W. Ocean Springs, MS
It was an absolute pleasure to surf your Web Site and purchase a genuine fine Rolex watch (Ladies Yacht-master) over the internet. I was nervous. I was full of anxiety about being ripped off! I reviewed your references. I reviewed the BBB and local Chamber of Commerce. I could not find one issue. Ryan was absolutely the consummate professional. He explained the entire process. He pulled the actual watch from the vault and described it to me. When it came to price, I had 2 other competitors who said they could not match DeMesy & Co. price that included delivery. Bottom line, I am a very happy customer. My wife is very happy with her awesome genuine Rolex, and I WILL buy again with DeMesy & Co. Thank you.
Gilbert M. U.S. Army
Wow! Ryan, you did an outstanding job. I will never believe that the beautiful Yacht-Master Rolex I received was ever on anyone’s wrist. Even with a loop it is impossible to believe that anyone ever wore this magnificent, unblemished timepiece. I swear it’s brand new. You did an outstanding job of finding the perfect watch I requested (a virtually brand new) watch at the price point I requested. After looking at the same watch from other Rolex sources I am convinced beyond a doubt that your price is terrific. Your knowledgeable and friendly service is beyond reproach as is your attention to detail. It fits perfectly and arrived when promised packaged as if in a vault. Needless to say, I am delighted with the watch and thank you for a wonderful buying experience. You can be assured that I will not only be a repeat customer, but will certainly refer others to you
Will S. Williston, VT
Just received my Rolex Yachtmaster, and it was everything I hoped it would be (the genuine article with the best price and service)! I was skeptical at first but not anymore. Thanks so much.
Bill V. Santa Barbara, CA
Many thanks for excellent service, humble representation, honesty, and great customer care. I look forward to my next watch purchase through your company. I am very pleased with the condition of the Yachtmaster I bought from you.
Mark G. Chicago, IL
Thank you for the updated information about the warranty. After inspecting this watch I am sure its not going to be necessary but just in case its good to have in hand. I also wanted to inform you for a testimonial about how terrific you were in working with me on obtaining the watch I was looking for and working with me on pricing and the exact dial my wife wanted. This model is very hard to find and I had been dealing with at least 8 to 9 different dealers trying to find at a reasonable cost on a Rolex model 179158. DeMesy had the specific model and in the condition and price range that made it an excellent buy. I am very pleased with our interaction and the professionalism with how I was dealt with and treated. When ever I start to look again for a Rolex for my family or friends you will again be the first I contact. Thanks again for a very pleasant experience with such a serious purchase.
Ken K. North Carolina
Thank you, Thank you, Thank you for your professionalism and the most fantastic purchase experience in buying my GMT Master II Ceramic bezel Rolex. Not only as promised 100% as new, but for the most excellent and fair trade in of my Submariner 18K and SS Blue dial blue bezel watch. The transaction was smooth and your complete staff deserves a thank you. I will buy my next luxury watch from you! Case closed!!! Comments about Web site: Your web site is what brought me back to you as a customer. Great work
Steven M. Chicago, Illinois
The watch arrived this morning. It is absolutely beautiful and looks brand new. We are very pleased with the quality of workmanship and service you provided. Thank you.
Kathy S. Worcester, MA
My watch arrived here the other day. It's magnificent. Thanks for your prompt and efficient service. I will certainly be dealing with you again in the future.
Glenn M. Western Australia
I received the watch this morning. It's absolutely perfect! Just as you described. This was my first watch purchase online and I will definitely be coming back to you again in the future.
Just a quick note to thank you for a totally positive buying experience. Yesterday, I took delivery of my new two-tone Rolex Submariner. The watch is great, and you proved yourselves to be true professionals. I can't say enough on how well you handled this transaction. From my initial contact with you, until delivery (you even had the watch set on east coast time). When I'm ready for my next "upgrade" you'll be my first and only call. Finally, I would like to thank Colby for his part in this purchase. He did a fine job. Thanks again,
Frank D. Albany, New York
The watch looks great. Thanks so much. I will send you more people your way.
Jon M. Athens, Georgia
Received the watch today. Really fantastic and I would like to say thank you so much for your excellent and honest service. Regards,
Jeremy F. Huntington Beach, CA
I purchased a used Rolex Submariner from your company. I received the watch yesterday and wanted to let you know how pleased I am with the watch. In addition I wanted to compliment your staff on their professional standards exhibited on the phone in both answering my sales questions and completing the transaction. In addition I wanted to truly compliment your company by really going the extra yard and exhibiting an attention to detail few today understand. When I received my watch even though I was in NY it was set to the correct time for my time zone as well as the correct date. That sort of attention to detail really speaks volumes about your commitment to customer service! I will further state that your company has truly exhibited the utmost in professionalism and resultant thereof DeMesy & Company Limited has earned my current and future business. I will gladly pass on my experience with your company to my friends and associates. Many Thanks!
Bill S. Westhampton Beach, CA
I've got the watch and it is really nice. Thanks for taking care of everything for me. Looking forward to more businesses with you in the future. Best regards,
Chester L. Shanghai, China
Hi! I received the watch yesterday and it was exactly as you described. My husband was thrilled with his gift. Thank you for your great service. Sincerely,
Rhonda M. Encino, CA
I recently purchased a pre-owned Rolex from you, and wanted to thank you for the way your organization conducts business. I was worried about authenticity, and your 3-day "no questions asked" return policy helped me decide to do business with you. The watch is exactly as you stated, and the price I paid was better than any dealer here in NY City! Thanks to you and your staff so much for making my purchase a wonderful, hassle-free experience. I am the proud owner of a beautiful Rolex, thanks to you!!
Neil S. Syosset, New York
The watch came in today. It is beautiful and a PERFECT fit. Much thanks to you and Joe.
Tony P. Sylacanga, Alabama
Thank you for the response below. We have spoken on several occasions (on the telephone) during watch purchases and it has been a pleasure. I filled out a few other similar web-based watch valuation forms for the Datejust to see what others might offer. I remember saying to myself that only DeMesy and one other will reply with a reasonable number. Sure enough, only DeMesy and the other vendor replied at all, and with fair offers. Others don't often respond, or offer insulting prices when they do. Frankly, I think a lot of them are really hobbies turned into businesses, with no desire to sell their collection. Better informed for what my watch is worth, I need to consider my plans further. In the meantime, I wanted you to know that your effort to offer a DeMesy offer price is appreciated. I have directed several individuals to your firm, indicating DeMesy was a trusted vendor worthy of consideration for any major watch purchase. Thanks again,
Greg G. Manchester-by-the-Sea, Massachusetts
Thank you! I am very pleased...I received the watch Saturday and the box is beautiful... The salesperson I spoke to was extremely helpful and answered questions that I had about the watch and the delivery process. I appreciate this very much as I have been looking for one for a great many years....I will treasure it.
Ray J. Scottsdale, Arizona
I received my Rolex GMT on Friday, as promised. The description of the watch and condition were as stated. I appreciate dealing with professional companies especially those selling on-line. I would recommend DeMesy to any of my friends and look forward to doing more business soon. my salesperson, was bright, knowledgeable, and represents DeMesy with an extreme amount of class.
John M. Houston, Texas
Dear Mr.DeMesy and Staff, I want to let you know my Rolex arrived this morning as planned. It is in every bit as good condition if not better than described. It looks brand new! I took it to a local watchmaker to have the band sized, and he too was impressed with its cleanliness and overall condition. He also felt the price I paid was fair and would allow me to build equity as well. I must tell you in my experience shopping for this watch, you and your company stand head and shoulders above your competitors. Frankly I had almost decided it would be prudent to wait for one to become available locally. I will buy from you again, and will be confident when I recommend you to others. Joe thanks again to you and your staff for an outstanding watch, a good buying experience, great service and generally more than I expected! Keep up the good work! Best Regards,
Dan S. Colorado Springs, CO
The watch arrived Wednesday and it is absolutely TERRIFIC!!! Although I've continued to search other places for a similar watch, nothing even comes close to matching what I received in appearance or price. Thanks again.
Peter W. Santa Fe, New Mexico
I just wanted to let you know what a pleasure it was to do business with you, and let you know how pleased I am with my Turnograph I purchased from you .The watch is absolutely perfect and exactly like you had described! I look forward to doing business with you again soon. I will most highly recommend you to anyone . Thanks,
John M. McComb, Mississippi
I received the wire today! I really appreciate how fantastic you are! You are a great place to do business with! I appreciate it! Feel free to use me as a reference for buying or selling transactions if you need to. I am a very happy customer! Thanks again!
Adam G. Saddle River, New Jersey
I got the watch this morning right before I left for work. Thank you very much for the lightening fast shipment. I LOVE the watch. Sincerely,
Hung-Lin H. Cupertino, California
The watch looks great.-thanks so much.I will send you more people your way.
Jon M. Athens, Georgia
Just wanted to express my thanks in my purchase of a Rolex GMT Master 16700. I placed the order on Thursday afternoon and UPS delivered it just before noon Friday. It is everything as described. Thanks
David O. Las Cruces, New Mexico
My wife got the watch and loves it. I want to thank you for your help in making the selection. It has been a pleasure doing business with you. Thanks,
Don M. Vanita, Oklahoma